Customer Feedback Form

If you've recently been a customer of Doug Smith Spares, please take a moment to tell us how we did. You could win a complete refund of your purchase in our monthly feedback draw.

Your details please:

Name *
Invoice Number	#
Post Code *
Daytime phone number *
E-mail *

# If you can't find your invoice number, you won't be eligible for the draw, but we would appreciate your feedback anyway.

Please rate our service level in the following areas:

General level of customer service:

Did you get the right part?
Did we have it in stock?
If the part was back-ordered, did it arrive in the time frame you were told?
was the staff you spoke to knowledgeable?

general comments about our parts service please?

Phone service:

Were you happy with the amount of time you waited on hold?
Did someone return your call when they promised they would?
Did the person who answered the phone say his or her name?
Did the person who you dealt with have a happy demeanor?

Additional comments about our Phone service please:

Counter Service:

Which shop did you attend?
how would you rate its presentation
were the staff properly attired?
If you had to wait for service, were you acknowledged whilst you waited for service

General comments about our counter service please:

Delivery Service:

Did the parts arrive in good condition?
was the packaging adequate?
was the service you experienced from the courier up to your expectations?

General comments about our counter service please:

We sincerely thank you for taking the time to tell us about your customer experience with us. We do actively use all customer feedback to improve our service. We trust that your customer experience with us has been a pleasant one.